Rise and Thrive Families CIC – Privacy Policy

Privacy Policy

Effective Date: 27.04.2025
Contact Email: info@riseandthrivefamilies.com

Rise and Thrive Families CIC ("we", "our", "us") is committed to protecting your personal information and respecting your privacy.
This policy outlines how we collect, use, store, and protect your information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Rise and Thrive Families CIC is a UK-registered Community Interest Company providing trauma-informed parenting, emotional wellbeing support, and community engagement services to families, particularly those impacted by trauma and adversity.
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

2. What Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, postal address

  • Demographic Information: Age range, ethnicity, gender (optional)

  • Participation Information: Event attendance, feedback, service usage

  • Sensitive Information (Special Category Data):

    • Health information (only if necessary and with explicit consent)

    • Safeguarding concerns or reports (where required for safety)

  • Website Information: IP address, browser type, referral source, device type (through Squarespace analytics)

3. How We Collect Information

We collect your information when:

  • You fill in forms on our website

  • You register for or attend our sessions, events, or workshops

  • You contact us via email, WhatsApp, phone, or social media

  • You participate in surveys, consultations, or feedback forms

  • You are referred to us by a trusted partner organisation (with consent)

4. How We Use Your Information

We use your information to:

  • Communicate with you about sessions, events, and opportunities

  • Administer and deliver our services

  • Evaluate and improve our support programmes

  • Meet our legal obligations, including safeguarding responsibilities

  • Report to funders and partners (always anonymised unless otherwise agreed)

We do not sell, rent, or trade your personal information with any third parties.

5. Legal Basis for Processing Your Information

We process your data under the following lawful bases:

  • Consent (when you voluntarily provide your information for services)

  • Contract (to deliver services you have requested)

  • Legal obligation (e.g., safeguarding concerns)

  • Legitimate interests (to improve our services and operate effectively)

Where we process Special Category Data (e.g., health information), we will always seek your explicit consent or rely on a substantial public interest (safeguarding).

6. How We Store and Protect Your Information

  • We use secure, password-protected systems (Google Workspace, Squarespace CRM)

  • Access to personal data is limited to authorised staff and volunteers only

  • Sensitive information is encrypted where appropriate

  • We keep your information only as long as necessary (usually up to 6 years after engagement ends unless safeguarding records require longer)

7. Sharing Your Information

We only share personal data when:

  • You have given us clear, written consent

  • We are required by law (e.g., safeguarding disclosures to social services or police)

  • We work with third-party processors (e.g., secure email systems) who are GDPR compliant

In all cases, we ensure that your information is protected and only shared responsibly.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or incomplete data

  • Request erasure of your personal data ("right to be forgotten")

  • Object to processing or request restriction of processing

  • Withdraw consent at any time

  • Complain to the Information Commissioner’s Office (ICO) if you feel we have mishandled your data

To exercise any of these rights, please contact us at: info@riseandthrivefamilies.com

9. Cookies and Website Use

Our website (hosted via Squarespace) may collect cookies to:

  • Understand website usage and visitor patterns

  • Improve our website's user experience

By using our site, you agree to our use of cookies. You can disable cookies in your browser settings if you wish.

10. Changes to This Privacy Policy

We review and update this Privacy Policy regularly. Any changes will be posted on our website.

Last updated: 28.04.2025

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact:

Rise and Thrive Families CIC
Email: info@riseandthrivefamilies.com